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Check out our Support Center for common questions. Our award-winning support team is also here to help you 24x7 (closed major holidays).
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Frequently Asked Questions
Why do I need a merchant account?
A merchant account is a financial institution or bank account that is used by a merchant specifically for the purpose of collecting proceeds from the consumer bank account or credit card payment transactions. You must have a merchant account to use a payment gateway. With Authorize.net, we offer a payment plan that includes a merchant account--or you can use your own provider of choice.
What is a payment gateway?
A payment gateway facilitates the secure transfer of transactions from a merchant to a third-party payment processor, associated with the merchant's acquiring bank. Gateways often offer additional services like reporting, and perform checks on transactional data such as: message formatting, automatic tax calculation and fraud detection.
What does an Authorize.Net Payment Gateway account include?
Visit our support site for this information.
How do I change my password?
Check out our support site for this information.
How do I add a new user to my account?
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Merchant Support
US: 877-447-3938
UK/Europe: +44 (0) 203 564 4844
AUS: +61 1800 019 932
Support Hours:
24x7
(Closed major holidays)